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Vision, Mission & Core Values |
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Our Vision
To be the leading micro finance and financial services institution in South and Southern Africa.
Our Mission
To consistently satisfy the needs of our target market by offering innovative superior home loan solutions and better service that adds value to our customers lives, and contribute towards their financial independence and freedom.
Our Core Values Integrity To maintain social and ethical norms in all activities. Human Dignity To at all time treat people with respect and consideration for their unique needs, feelings and opinions. Excellence To be excellent in everything at all levels at all times. Accountability To accept responsibility for the work delegated and execute it with excellence. Teamwork To strive for the greater benefit of the organisation through an appreciation of the role that each employee plays in achieving the overall goals.
Key Performance Indicators
To always add value To supply solutions not just products To provide excellence of service To ensure consistency and constancy of the first three
Ethics and Integrity are treated as essential core fundamentals in Finbond, they are not just words. Finbond Property Finance is a member of the National Association of Mortgage Originators and subscribes to the Association’s code of conduct, which, inter alia addresses the following issues:
- The highest standard of service and professionalism;
- Duty to protect the public and the industry and adhere to all laws;
- Client confidentiality;
- Equality and non discrimination
- Best interest of the consumers, and
- Transparency and disclosing of information in order for clients to make a rational decision.
Finbond is also a member of the South African National Consumer Union.
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